Delivery & Shipping Policy

1. Service area

Delivery is currently available within selected service areas in Hyderabad, Telangana.

You can check if your area is serviceable during the subscription sign-up process.

Service areas may be expanded or modified from time to time. Updates will be reflected on the website.

2. Delivery schedule

Meals are delivered fresh according to the following schedule:

• Morning delivery: Breakfast and Lunch are delivered in the morning window.
• Evening delivery: Evening Snack and Dinner are delivered in the evening window.

Specific delivery windows may vary based on your location within the service area.

3. Fulfillment cutoff

Orders and customizations are subject to a fulfillment cutoff:

• Morning delivery: Customization and changes close at 6 PM on the previous day.
• Evening delivery: Customization and changes close at 10 AM on the same day.

After the relevant cutoff, changes may no longer be possible because the order may already have entered production.

4. Delivery charges

Delivery charges, if applicable, will be displayed during the subscription or order process before payment.

irie kitchen may offer free delivery as part of certain subscription plans or promotions.

5. Delivery address

Customers are responsible for providing a correct and complete delivery address.

If a delivery fails because the address is incorrect, incomplete or inaccessible, a replacement or refund will not be provided for the affected delivery.

Address changes should be made before the applicable fulfillment cutoff.

6. Delivery timing

Delivery times are estimated windows. While we aim to deliver within the scheduled window, delivery may occasionally be affected by traffic, weather, operational issues or other circumstances outside our reasonable control.

irie kitchen will make reasonable efforts to notify the customer in case of significant delays.

7. Receiving the delivery

Customers or an authorized person at the delivery address should be available to receive the delivery.

If the delivery person is unable to hand over the order due to the customer being unavailable, the delivery person may leave the order at the door or a safe location as per any standing instructions. irie kitchen will not be responsible for the order after it has been delivered or left at the specified location.

8. Food safety during delivery

Meals are packed in food-safe packaging designed to maintain appropriate temperature and hygiene during transit.

Once the meal has been delivered, the customer is responsible for proper storage and consumption in accordance with any instructions provided.

9. Delivery issues

If you experience a delivery issue (such as a missing delivery, damaged packaging or incorrect items), please contact us as soon as possible at iriesaladbar@gmail.com or +91 9657104014.

Please refer to our Refund & Cancellation Policy for how delivery-related issues are resolved.

10. Contact

For delivery queries, please contact: