Frequently Asked Questions
Find answers to common questions about irie kitchen. If you don't find what you're looking for, feel free to contact us.
What is irie kitchen?
irie kitchen is a vegetarian food service that delivers freshly prepared Indian meals to your doorstep. We offer breakfast, lunch, evening snacks and dinner through daily and weekly subscription plans.
Where does irie kitchen deliver?
We currently deliver within selected service areas in Hyderabad, Telangana. You can check if your area is serviceable during the subscription sign-up process.
What types of meals do you offer?
Our menu includes a variety of vegetarian Indian meals. The menu changes regularly and may include options for breakfast, lunch, evening snacks and dinner, depending on the day.
How does the subscription work?
You select a meal plan, choose your preferences and complete payment. Once confirmed, your subscription is active and meals are delivered according to your plan. Subscriptions are fixed-duration and do not auto-renew.
Can I customize my meals?
Yes, where customization is available, you can select or modify your meals through your dashboard. Customization for morning delivery closes at 6 PM the previous day. For evening delivery, it closes at 10 AM the same day.
What is the fulfillment cutoff?
The cutoff is the deadline by which you need to finalize your meal selection. For morning delivery (breakfast and lunch), the cutoff is 6 PM the previous day. For evening delivery (snacks and dinner), the cutoff is 10 AM the same day.
Can I pause or skip a delivery?
Where supported by your subscription plan, you can pause or skip deliveries through your dashboard, subject to the applicable cutoff time. Pause and skip are different from cancellation.
Can I cancel my subscription?
Subscriptions cannot be cancelled through the website after payment has been completed. For exceptional cases, please contact us directly. See our Refund & Cancellation Policy for more details.
What if there is a problem with my delivery?
If you receive a meal that is damaged, spoiled or incorrect, please contact us within 2 hours of delivery with a photo and description. We will review and determine the appropriate resolution.
Is delivery free?
Delivery charges, if applicable, will be displayed during the order or subscription process before payment. Some plans may include free delivery.
What payment methods do you accept?
Payments are processed through our authorized payment gateway. Supported methods will be displayed at checkout.
Do you cater to allergies?
While we take reasonable precautions, we cannot guarantee that meals are completely free from traces of all allergens. If you have a food allergy or specific dietary requirement, please contact us before placing your order.
How do I contact irie kitchen?
You can reach us by email at iriesaladbar@gmail.com or by phone/WhatsApp at +91 9657104014. We respond within 24 hours.