Refund & Cancellation Policy

1. Subscription cancellation

Customers cannot cancel a purchased subscription through the customer website after payment has been successfully completed.

Subscriptions are fixed-duration plans. Once purchased, the subscription will remain active for the duration of the selected plan.

2. Exceptional cancellations

In exceptional circumstances, irie kitchen may, at its sole discretion, consider a cancellation request.

Exceptional cancellation requests must be submitted by contacting irie kitchen directly at iriesaladbar@gmail.com or +91 9657104014.

Approval of an exceptional cancellation is not guaranteed and will depend on the circumstances and the stage of fulfillment.

3. Pause and skip

Where supported by the customer's subscription plan, customers may pause or skip deliveries subject to the applicable fulfillment cutoff.

Pause and skip are different from cancellation. Using pause or skip will not result in a refund for the paused or skipped period unless otherwise stated.

4. Quality issues

If you receive a meal that is damaged, spoiled or materially different from what was ordered, please contact us within 2 hours of delivery with a photograph and description of the issue.

irie kitchen will review the complaint and determine the appropriate resolution, which may include a replacement meal, credit or refund for the affected item(s).

5. Delivery failures

If a delivery cannot be completed due to reasons within irie kitchen's control (for example, a missed delivery by irie kitchen), the affected meal will be credited or replaced as determined by irie kitchen.

If a delivery cannot be completed due to reasons within the customer's control (for example, incorrect address, customer unavailable, access issues), a refund or replacement will not be provided for the affected delivery.

6. Refund method

Where a refund is approved, it will be processed to the original payment method used for the purchase.

Refund processing time depends on the payment provider and may take 5 to 10 business days to reflect in the customer's account.

7. Substitutions

If a menu item is unavailable, irie kitchen may substitute it with a comparable alternative. If the substitution materially changes the order, the customer may contact irie kitchen for resolution.

8. Changes to this policy

We may update this Refund & Cancellation Policy from time to time.

The updated version will be published on this page with a revised "Last updated" date.

9. Contact

For refund or cancellation queries, please contact: